Refund policy

Eligibility for Refunds

At GizmoMercado, we want you to be completely satisfied with your purchase of our smartwatches, headphones, earphones, keyboards, keycaps, speakers, and projectors. To be eligible for a refund:

• The item must be in its original condition with all packaging and accessories
• The request must be made within 14 days of delivery
• A valid proof of purchase must be provided

Non-Refundable Items

Certain items are not eligible for refunds:

• Products with removed or damaged serial numbers
• Items that show signs of use beyond basic inspection
• Software or digital products that have been activated
• Personalized or custom-made products

Refund Process

1. Contact our support team at [email protected] with your order details
2. We will provide return instructions if your request is approved
3. Ship the item back to us using the provided instructions
4. Once we receive and inspect the item, we will process your refund

Refunds will be issued to the original payment method within 5-7 business days after we receive the returned item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you haven't received your refund within 10 business days after we approved your return:

• Check with your bank or payment provider first
• Contact us at [email protected] for assistance

Exchange Policy

We currently only offer refunds. If you wish to exchange an item, please return the original product for a refund and place a new order.

Contact Us

For any questions about our Refund Policy, please contact us at [email protected].